FAQs

When you visit you will see that there are some changes which have been made. These have been introduced following government guidance for the safety of visitors and staff.

Can I visit without a booking?

All visitors to Towneley Hall will need to book a visiting time online as a way of guarantying a visit and to help manage numbers in the Hall. Please book at http://towneley.org.uk/book-your-visit/

Do I need to wear a face mask?

From the 8th August members of the public will be required to wear face coverings when visiting museums, galleries and historic houses. It will be necessary for visitors to wear a mask both in our gift shop and throughout the Hall.

Children under the age of 11 are not required to wear face coverings and there are exemptions for people with health or disability reasons. More guidance can be found here.

Are all areas of the Hall open?

We have implemented a one way system around Towneley Hall (except for people with mobility issues). Entrance is via the shop with the exit out of the main Hall. Some rooms may have to be closed occasionally if we are experiencing staffing issues.

Can I use the lifts?

Yes the lifts are available for people with mobility issues or pushchairs but please be aware of social distancing and single household use only.

Are children’s activities available?

We have reduced some activities in line with COVID safe procedures but an updated and revamped version of the popular mouse trail is still available from the shop. Online family and children’s activities are also available here.

Will exhibitions change?

Yes, we have a new exhibition of architectural drawings of Towneley Hall by Kit Smith. There will also be a collection of watercolour paintings and photographs of Burnley from glass plate negatives opening later this month, plus a prints exhibition opening in September. An exhibition of nearly 200 postcards from the collection is currently online at http://towneley.org.uk/postcard/postcards/

Will you provide personal protective equipment for visitors?

We will not be providing PPE but there are hand sanitising points throughout the Hall. We have also implemented a one way system and provided staff training to help people maintain social distancing.

Despite these changes we hope you enjoy your visit and that we will see you again soon.

Thank you for your support through these challenging times.